PRIVACY POLICY
Purpose
The purpose of this privacy policy is to clearly explain the personal information handling practices we follow when we collect and deal with your personal information, including how you can contact us if you wish to correct or access personal information we hold about you.
Privacy Act 1988 (Cth)
SERAFIN AGRICULTURAL SERVICES PTY LTD (trading as ICAN RURAL) is committed to protecting your personal information. This policy sets out how we handle any personal information we collect or receive about you in accordance with the Australian Privacy Principles and the Notifiable Data Breaches Scheme.
The Privacy Act 1988 (Cth) can be viewed at https://www.austlii.edu.au/au/legis/cth/consol_act/pa1988108/
YOUR PERSONAL INFORMATION HANDLING PRACTICES
What is personal information?
We use the definition of personal information contained in s 6(1) of the Privacy Act. It states that personal information is 'information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion'.
Collection of personal information
We try to collect personal information directly from the individual wherever possible.
We only collect personal information for purposes which are directly related to our activities and only when it is necessary for or directly related to such purposes. These purposes include:
- To provide you with information you have enquired about
- To provide you with goods you have purchased
- To provide you with services you have purchased
- When you ask to be on an email or mailing list so that we can send you information about our activities and/or publications
- When you send us information about an event you are organising for us to publicise on our website
- For normal communication processes when we might email you, text you or phone you
Browsing
When you only browse the website, we do not collect your personal information.
When you look at our website, our hosting provider makes a record of your visit and logs (in server logs) the following information for statistical and security purposes:
- Your IP address
- The pages you accessed and documents downloaded
- The date and time of your visit to our site
- Whether you have visited our site before
- The previous site you visited
- The type of browser being used
- We do not identify you or your browsing activities except, in the event of an investigation, where a law enforcement agency may exercise a warrant to inspect the internet service provider's server logs.
- The date and time that you click on a link in the email
Cookies
Our website may use cookies. You may choose to disable cookies in your browser but this may affect your use of the site in some areas.
Purchases
We use two trusted 3rd party payment processors (Commweb - Commonwealth Bank Australia or SQUARE AU PTY, Ltd.) for processing all online credit card purchases. At no stage do we collect or store credit card details in our systems.
SQUARE Privacy Policy is here.
COMMWEB Privacy Policy is here.
If we manually process a credit card payment from you (via phone, fascimile or mail order) we only retain your credit card details until payment is processed before destroying those details.
For accounting and fraud management purposes, or otherwise as required by law, we retain payment confirmation details supplied by the payment processor.
Use and disclosure of your personal information
We disclose personal information to selected third parties. Primarily we disclose information to GRDC for the purposes you would reasonably expect us to, consistent with our primary purpose for collecting any personal information.
Please refer to the GRDC website for their Privacy Policy.
We also disclose only sufficient information you would reasonably expect us to do, for partners such as Australia Post, in order to complete any order from you for services and products. Disclosure is limited to what is necessary for the relevant function.
Storage of personal information
ICAN RURAL stores personal information using secure digital systems as part of routine office operations. These systems may include cloud-based storage services. While we take reasonable steps to protect personal information, we cannot guarantee the specific storage location of data at all times due to the nature of modern cloud-based office tools. All handling of personal information is carried out in accordance with the Australian Privacy Principles. Core operational databases are secured and privately hosted in Australia. ICAN RURAL does not transfer personal information outside Australia except as incidental for encrypted backup redundancy.
Data quality
We take steps to ensure that the personal information we collect is accurate, up to date and complete. These steps include maintaining and updating personal information when we are advised by you that your personal information has changed.
Data security
We take reasonable steps to protect the personal information we hold against loss, unauthorised access, use, modification or disclosure and against other misuse. These steps include password protection for electronic file storage and physical access restrictions.
If you choose to join our email lists, complete online forms or lodge enquiries, your contact details are stored on secured and privately hosted databases. Where we utilise trusted third party services for transactional processes such as mailing lists or SMS notifications, we only divulge sufficient data to execute the process.
Notifiable Data Breaches Scheme
ICAN RURAL complies with the Notifiable Data Breaches Scheme. If a data breach occurs that is likely to cause serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner, and take steps to reduce any risk.
Deletion of data and unsubscribing
You can request that your personal information be deleted at any time.
You may also request us to delete any personal information we hold about you by emailing our contact person whose details are below.
You may choose to opt out of further contact from us by following the instructions in the mailing list email that we send you.
Access and correction
If you wish to request access to the personal information we hold about you, or request that we change that personal information, we will allow access or make the changes unless we consider that there is a sound reason to withhold the information under relevant law.
You can obtain further information about how to request access or changes to the information we hold about you by contacting us (see details below).
How to contact us
You can obtain further information in relation to this privacy policy, ask questions about it or provide any comments, by contacting us via our CONTACT page form.